U.S. Fish & Wildlife Service     Environment Canada     Secretaría de Medio Ambiente y Recursos Naturales

Text Size

Frequently Asked Questions (FAQ)


How can I reach someone who is attending training/an event at NCTC?

You can call the Front Desk to reach a guest at NCTC. The number is 304-876-7403 or 304-876-1600. Each guest has a voice mail feature included with the telephone located in the lodging room.


What is the mailing address for NCTC?

US Fish and Wildlife Service, NCTC
698 Conservation Way 
Shepherdstown, WV 25443-4024


Are pets allowed at NCTC?

Pets are not allowed on the NCTC grounds.  However, service animals and animals specifically designated for training and education purposes are authorized on NCTC grounds.


Where can I get information about inclement weather policies for NCTC?

Review NCTC weather information and policies for details.


Are there coffee pots in the guest rooms?

No, they are located in the housing kitchenette.


What cellular carriers are in the area?

Sprint/Nextel, limited AT&T, and T-Mobile cell phone coverage are available throughout the campus.


What are the hours of operation for the gym?

Gym Information


What are the hours of of operation for the Sundry/Gift Shop?

Sundry/Gift Shop Information


Where can I print my airline ticket?

Computers and printers are available in the Faculty Lounge in 106 IE and the Business Center in 162IW.


Is there an ATM located on campus?

It is located on the first floor of Commons/Dining Hall building.


Do you have walking trails?

Trail Maps are available at the Front Desk. Historic Trail Guide/Map


Where is my classroom?

Classrooms are located in the John F. Turner Instructional East and the John R "Rick" Lemon Instructional West buildings across the bridge from Commons Building.

John F. Turner Instructional East Classroom Diagram       

John R "Rick" Lemon Instructional West Classroom Diagram